| 1 |
Apologies |
00:02:44 |
| 2 |
Declarations of Interest |
00:03:01 |
| 3 |
Report from the Performance Improvement Officer |
00:03:26 |
| 3.1 |
Compliments and Complaints Report - Quarter 1 2024/25 |
00:03:35 |
| 3.2 |
NIPSO Model Complaints Handling Compliance |
00:13:15 |
| 3.3 |
Performance Improvement Objectives, Case Studies & Associated KPIs - 1st Quarter Review (2024/25) |
00:14:14 |
| 3.4 |
Corporate Plan KPIs - Quarter 1 2024/25 All Directorates |
00:16:17 |
| 3.5 |
Performance Improvement Report 2023/24 |
00:25:55 |
| 4 |
Report from the Risk & Business Continuity Officer |
00:28:33 |
| 4.1 |
Corporate Risk Register |
00:28:44 |
| 5 |
Report from the Internal Audit Manager |
00:30:31 |
| 5.1 |
Internal Audit Charter |
00:30:43 |
| 6 |
Confidential BusinessConfidential |
| 6.1 |
Report by Internal Audit ManagerConfidential |
| 6.1.1 |
Internal Audit Progress ReportConfidential |
| 6.2 |
Report by Acting Head of Portfolio, IT & CommercialisationConfidential |
| 6.2.1 |
Council Cyber Security Risk PositionConfidential |
| 7 |
Any Other Business |
00:32:51 |
| 7.1 |
Governance and Audit Training |
00:33:01 |